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By ADRIAN DAVID - October 4, 2017 @ 11:59am

 

KUALA TERENGGANU: Lack of confidence among consumers to conduct online business transactions is inhibiting the growth of small-and-medium enterprises in the country.

Terengganu SME Corporation director Muhammad Ibrahim said another factor which is working against the smart facility was the rampant fraud still occurring among consumers.

“Owing to such fears, only 7.4 per cent of SMEs nationwide last year have indulged in online transactions to conduct their business, compared with 4.6 per cent for Terengganu alone.

“This is a worrying trend, especially when the government is encouraging more SMEs to conduct businesses online in order to save on overhead and operating costs.

‘At the same time, online transactions allow for speedier and more efficient delivery of goods and services,” said Muhammad at the inaugural ‘Online Enterpreneurs Talk’ at Sumai Hotel.

The event was held in collaboration with the Companies Commission of Malaysia (CCM), the Domestic Trade and Consumer Affairs Ministry and Persatuan Tunas Usahawan Terengganu (Patut).

Muhammad said that in line with the ‘Digital Free Trade Zone’ initiative, the SME sector contributed 36 per cent of the country’s gross domestic product.

“SME Corp itself provides 40 per cent funding for those conducting transactions online, while other government agencies also advise and consult them to sustain their businesses and remain competitive,” he said.

Muhammad called on SMEs to register their businesses with CCM and comply with the various ministries’ regulations on patents, trademarks and halal certification.

“This will help authenticate their businesses as bona fide and give confidence to consumers to purchase their goods and services.

“Otherwise, these smart consumers will consider their businesses as ‘fly-by-night’ companies which employ fraudulent tactics to lure unsuspecting customers,” he said.

Nevertheless, Muhammad added that more than 30 per cent of Terengganu’s 22,000 SMEs had adopted online business transactions.

Terengganu Domestic Trade and Consumer Affairs Department director Azlan Abdul Samad urged SMEs not to operate their businesses just via Instagram, Twitter and Facebook but to register with CCM.

“Consumers on the other hand should verify if SMEs are properly registered and avoid any dealings with illegal ones.

“This will not only protect the SMEs but the interests of consumers as the authorities can trace fraudulent and unethical practices,” said Azlan.

Registered SMEs must furnish details like the full business name, address, contact telephone number and company registration number, price tag, product details, quality, discounts offered, terms of sales, method of payment and delivery time.

CCM Terengganu customer service executive Norazila Ghazali said all companies, whether indulging in online or offline business, must be registered to conduct business legally.

She said there were 70,000 registered companies in Terengganu.

“As an added measure, especially for companies without premises that conduct online transactions via virtual operations, we have distributed ‘BizTrust’ logos to them to vouch for their authenticity.

“Thus, consumers can rest assured of the genuine status of the businesses which provide guarantees and warranties,” she said.

Meanwhile, RNR Dynakix Sdn Bhd managing director Nur Raihan Anuar said she had no qualms about operating her cosmetics and skin-care business 100 per cent online the past three years.

“Through efficient delivery, I have managed to capture the trust of my customers who believe in the credibility of my company.

“Doing business online has saved me huge overheads and other expenses related to staffing, amenities and logistics,” said Nur Raihan, whose company deals with booster serum, foundation makeup and ‘Lipsmatte’ lipsticks, among her products.

Her company grosses monthly sales of RM250,000 locally, in Brunei, Singapore and Indonesia.

MR
Mohd Radzi, Thursday, October 12, 2017

Peraturan Menjalankan Perniagaan Di Laman Web

General

 

MR
Mohd Radzi, Thursday, October 12, 2017

Boleh 'pm tepi' tapi penuhi lapan syarat

General

PENGGUNAAN frasa kata kunci “PM saya sis, Done PM, atau Check DM telah diharamkan Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan (KPDNKK).

Pengarah bahagian penguatkuasaan KPDNKK, Datuk Mohd Roslan Mahayudin mengeluarkan amaran kepada peniaga atas talian dan semua web perniagaan supaya memaparkan harga barangan yang dijual  dan maklumat produk yang dengan jelas seperti apa yang pengguna ingin tahu.

Mohd Roslan berkata,  tindakan ini adalah bagi melindungi hak pengguna Selain undang-undang sedia ada memaksa untuk peniaga meletakkan harga dan maklumat barangan sebelum transaksi dilakukan.

”Penguatkuasa KPDNKK akan memburu mereka yang mengiklankan produk di atas talian tetapi tidak meletakkan tanda harga barang dijual sama ada sengaja atau tidak.

”Frasa ”PM saya, sis”, “Done PM”  antara kata kunci yang membuatkan penguatkuasa dapat mengesan kepada peniaga gagal memaparkan tanda harga,” tegasnya.

Tambah beliau, peniaga atas talian kini akan diperhatikan sama seperti yang dilakukan kepada peniaga konvensional yang lain dan hukuman akan dikenakan jika didapati melakukan kesalahan.

Peniaga perlu mengikut Akta Perlindungan Pengguna 1999 dengan perlu memaparkan maklumat seperti berikut:

  • Harga perlu dibayar
  • Nama penjual atau syarikat
  • Nombor Pendaftaran Perniagaan
  • Maklumat untuk dihubungi seperti nombor telefon atau alamat atau emel
  • Keterangan produk
  • Kaedah pembayaran
  • Terma dan syarat
  • Anggaran masa penghantaran

Untuk makluman, undang-undang ini dikuatkuasakan setelah sekian lama memberi kelonggaran kepada peniaga untuk menyesuaikan diri.

”Individu yang gagal mematuhi lapan ketetapan yang disenaraikan oleh kementerian ini boleh didenda sehingga RM50,000 atau penjara tidak lebih tiga tahun atau kedua-duanya sekali.

“Kami menguatkuasakan undang-undang ini setelah sekian lama memberi kelonggaran kepada peniaga untuk menyesuaikan diri. Kami mahu pengguna dilindungi dengan lebih baik dan hak mereka mesti dilindungi dan mereka mesti dapat membuat keputusan pembelian selepas mendapat segala dengan maklumat yang dipaparkan termasuk caj tersembunyi.

“Jadi, jika seseorang menjual kucing, sebagai contoh, dia mesti memaparkan harga yang mahu dijual dan tidak lagi berkata PM jika berminat. Kami tidak mempunyai masalah dengan peniaga e-dagang yang lain seperti Zalora atau Lazada kerana mereka masih patuh kepada undang-undang yang ditetapkan.” kata Mohd Roslan.

Beliau juga menyatakan sudah lama masa diberikan, sekarang semua peniaga atas talian perlu memaparkan tanda harga.

Mohd Roslan turut menggesa orang ramai supaya memberi bekerjasama dengan kementerian untuk memastikan para peniaga mematuhi undang-undang yang ditetapkan, jika ada terus hubungi bahagian penguatkuasaan di talian 1-800-886-800.

Individu yang gagal mematuhi lapan ketetapan yang telah disenaraikan oleh kementerian boleh didenda di bawah Peraturan-Peraturan Perlindungan Pengguna (Urus Niaga Perdagangan Elektronik) 2012 dengan penalti seperti berikut :

Penalti Individu:

Kesalahan pertama denda tidak melebihi RM50,000 atau penjara tidak melebihi 3 tahun, atau kedua-duanya sekali. Kesalahan kedua denda tidak melebihi RM100,000 atau penjara tidak melebihi 5 tahun atau kedua-duanya sekali.

Penalti Pertubuhan Perbadanan:

Kesalahan pertama denda tidak melebihi RM100,000. Kesalahan kedua denda tidak melebihi RM200,000.

Kesalahan berterusan:

Denda tidak melebihi RM1,000 sehari bagi setiap hari atau sebahagian hari kesalahan berterusan selepas sabitan bagi individu atau pertubuhan perbadanan.

 

FAIRUZ JUMAIN, RIDUAN ASHAHA, JANATUL FIRDAUS

14 OGOS 2017

MR
Mohd Radzi, Friday, September 29, 2017

PELANJUTAN TEMPOH MASA BAGI PENDAFTARAN SSM BIZTRUST SECARA PERCUMA

General

                     

Lanjutan daripada sambutan yang amat menggalakkan terutamanya daripada pihak-pihak berkepentingan, pihak SSM telah bersetuju untuk melanjutkan tempoh promosi bagi fi pendaftaran secara PERCUMA ini sehingga 31 Mac 2018 ke atas setiap tahap (Tahap 1, Tahap 2 dan Tahap 3).

Jadi ayuh semua pengusaha-pengusaha / para peniaga dalam talian, jangan lepaskan peluang keemasan ini. Mohonlah sekarang dengan melayari portal https://biztrust.ssm.com.my.

Tingkatkan keyakinan pelanggan dengan paparan logo SSM BizTrust di laman web / Facebook Page / Instagram / Blogspot anda sekarang.

Deputy Minister of International Trade and Industry (MITI), Datuk Haji Ahmad Haji Maslan (three left), Head of SME Banking Maybank, Adnan bin Sharil (left), Chief Executive Officer LAZADA Malaysia, Hans-Peter Ressel (two left), Head SME PJ, Consumer & SME, Telekom Malaysia, Shahril Effendi Jaafar (three right), Senior Director, Business Development and Entrepreneurship Division, SME Corp. Malaysia, Zaky Moh (two right) and Director of Marketing and Business Development Division, Companies Commission of Malaysia (SSM), Farid Ahmad (right) during Launch LAZADA E-Commerce Seller Conference 2017 at Sunway Pyramid. Pix by Rosela Ismail

 

SUBANG JAYA: The Companies Commission of Malaysia (SSM) has called for all online sellers operating on e-commerce marketplaces to register their businesses to boost customers’ confidence.

SSM marketing and business development division director Farid Ahmad said as part of its SSM-ONE (Online Networking Entreprenuers) flagship programme, SSM has signed a Memorandum of Understanding with Lazada in May to make business registration with SSM compulsory before these operators can sell on the marketplace.

He was speaking to reporters at a press conference after the launch of #EveryoneCanSell programme during the E-Commerce Seller Conference 2017 organised by Lazada, in cooperation from SSM as one of its partners.

The programme aimed to further spur the growth of local small and medium enterprises in the country and to attract more merchants to join Lazada.

The event was attended by about 2,000 participants including industry players in courier services, finance, telecommunication, networking and business solutions.

It was officiated by International Trade and Industry Deputy Minister Datuk Ahmad Maslan. Also present was Lazada Malaysia chief executive officer Hans Peter Ressel.

Farid said besides Lazada, SSM is also looking into working with other marketplaces like 11street to have a similar arrangement.

“This will help to protect the customers’ interest and to have more ethical sellers,” he said.

Farid said by having businesses registered with SSM, companies will have to comply with all related regulations.

“It will also allow us to track the companies to address any reports or complaints,” he said.

He said this will ultimately protect the consumers as laws could then be effectively enforced.

Farid said registered businesses will also have more opportunities to get assistance from financial institutions or government agencies to expand their businesses.

“It will also reaffirm their commitment towards conducting businesses in compliance with regulations,” he said.

He said SSM regulates businesses based on Registration of Businesses Act 1956, Companies Act 2016, and Limited Liability Partnerships Act 2012.

“To register for business, the business owners need to go to SSM to provide their thumbprints. After that initial step, all transactions can be done online,” he said.

Farid said SSM has also launched SSM BizTrust in July where registered online sellers can get a BizTrust certificate and have the BizTrust standard certification seal or logo displayed on their website.

He said this move was to curb any illegal activities by online sellers who had set up businesses with a purpose to dupe customers by offering non-existing products or poor quality goods and services.

“The logo is exclusive to one website address only. A genuine logo will display the business registration certificate when we click on it,” he said.

Farid said at present, the BizTrust logo is given free until September 30 to encourage more online sellers with websites to register for the product.

After the introductory period fees will be imposed at RM50 for Stage 1 of the product, RM1,000 (Stage 2) and RM1,700 (Stage 3) per year.

“Beginning 2019, the fees will be RM200 (Stage 1), RM1,500 (Stage 2) and RM2,500 (Stage 3) per year,” he said.

Farid said as of August 31 this year, there were 6.6 million registered as sole proprietor and partnership, 1.2 million Sdn Bhd and Bhd companies, and 12,420 Limited Liability Partnerships.

He said from these three categories, there were about 57,072 registered online businesses.

For BizTrust registration with SSM, visit www.ssm.com.my/en/biztrust

 

By Sarah Rahim - September 13, 2017 @ 5:27pm

New Straits Time

Pages: 1  2  

Monitoring BizTrust seals 

  1. Once a BizTrust Seal is issued, the online trader may continue to display the seal on its website and will have to renew the assurance seal periodically. 
  2. The monitoring of BizTrust Seal may depend upon the online trader’s operation; the frequency of changes to the online trader’s systems and policies; and the professional judgement of Suruhanjaya Syarikat Malaysia (SSM).
  3. However, if the online trader is no longer in compliance, the online trader must remove the seal from its web site. 
The seal will remain valid for one year, plus a ninety day grace period, unless it is revoked or suspended. The grace period is provided to allow sufficient time for completing the follow-up review.
If SSM determines that the online trader’s systems, policies and disclosures fail to comply with the BizTrust Services Principles and Criteria at any time or if the online trader fails to renew the seal through a follow-up review at the end of one year, SSM will immediately notify the online trader and advise that the seal must be removed from the online trader’s web site and any printed or online materials.
SSM may restore a BizTrust Services Seal after it has been revoked or suspended if an unqualified report can be rendered. SSM may either reinstate the original report if it is once again accurate or issue a new report.

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